The Company – Official Registration

Djed Egypt Travel offers a wide range of tours in Egypt, arranging travel services almost everywhere in Egypt. Djed Egypt Travel is fully bonded and licensed as an experienced tour operator (classification A) complies with all legal, financial and insurance requirements under Egyptian law, as well as the tour operator regulations, registration number 1333. This license is issued and approved by The Egyptian Ministry of Tourism. Djed Egypt Travel is a member of The Egyptian Tourism Federation, also known as ETF, and of the Egyptian Travel Agents Association, also known as ETAA.

The Booking Agreement

Any contract between a customer and Djed Egypt Travel is subject to these Booking Conditions. Please read them carefully as they set out our respective rights and obligations. By making a booking, the customer confirms understanding and acceptance on behalf of himself and all members of his party the terms and booking conditions of Djed Egypt Travel.

Booking Procedure

Our bookings are tailored to your individual needs. Subject to availability of your chosen arrangements, your private tailor-made booking will be confirmed by issuing a Booking Confirmation/Invoice. This document will be sent to the party leader. Please check that all names are the same as shown in those persons’ passports, that dates and timings and all other elements of your trip are correct. The party leader is responsible for confirming all passport information of the party. Where this is not done and there is an unreasonable delay in notifying any apparent discrepancies in the confirmed arrangements, you will be responsible for any additional charges that may arise because of alterations that have to be made to the booking. All enquiries, messages and information must be sent & received by our authorized email address. We will communicate with you by e-mail in relation to your booking. You must accordingly check your e-mails on a regular basis.

Tour Balance

All the prices quoted to a customer are calculated at the exchange rate of the day the offer was proposed. Once a customer has accepted the offer and a booking has been made, the prices are fully guaranteed and will not be subject to any surcharge. Djed Egypt Travel will book all the services and accommodation arrangements according to itinerary. The customer will then be sent confirmation letter/invoice detailing the total cost due. Djed Egypt Travel requires a 20% deposit of the invoice payable within 7 days of the confirmation/invoice date. The remaining balance falls due two weeks prior to arrival date to Egypt. If you book less than 61 days before the arrival date, then the full amount of invoice must be paid within two weeks of the confirmation date.

Changing or adapting the booking

Any changes to part of the agreed tour/itinerary that a customer may require, after the confirmation has been issued, will be subject to availability. Djed Egypt Travel will do its best to apply the changes. Any additional costs that might be caused by changing the original itinerary will by accrued by customer, such as the cost of changing a room type, costs associated with changed group numbers, re-ticketing costs for scheduled transport, etc.

If it is not possible for Djed Egypt Travel to apply the requested change or changes for whatever reason, the customer will be offered the choice to proceed with the holiday as originally booked or cancel the booking paying the cancellation charges in accordance our cancellation policy.

Changing or cancelling the booking – by customer

Should you wish to cancel the tour/holiday for whatever reason, please notify Djed Egypt Travel as soon as possible by phone or e-mail. Djed Egypt Travel calculate cancellation charges according to the number of days prior to the arrival date in Egypt. Cancellation will take effect from the day Djed Egypt Travel is notified by customer by e-mail or phone.

Prior to arrival date	Cancellation charges
More than 45 days	Deposit forfeited – 20% of final invoice
15 – 45 days	50% of final invoice
8 – 14 days	60% of final invoice
1 – 7 days and date of arrival or later	100% of final invoice

Changing or cancelling a booking – by Djed Egypt Travel

We hope and expect to be able to provide our customers with all the services that we have confirmed. We plan and book the arrangements in advance of your holiday using independent suppliers, such as airlines, hotels, etc.…, over whom we have no direct control. Occasionally changes may have to be made, and therefore we reserve the right to make them. Most of these changes will be minor. However, we will ensure that you or your Travel Agent are advised of these changes as soon as is reasonably possible. A meaningful change includes a change in accommodation to a lower category and/or price, or a meaningful change of location. In the event of a meaningful change before your arrival in Egypt, we will inform you of all the possible alternatives.

Changes due to circumstances beyond our control

We reserve the right to change or to cancel your travel arrangements if we are forced to do so because of unusual or unforeseeable situations outside our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transportation, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, war or threat of war, civil conflict, industrial disputes, natural disasters, bad weather, epidemics or terrorist activity, and other types of force majeure.

Travel documents, health requirements and insurance

You are responsible for ensuring that you have the correct travel documents. Egypt requires visitors to have a visa. Please check with the nearest Egyptian consulate office for information concerning visas. In most cases you can obtain a visa upon arrival if you have a passport that remains valid for at least 6 months after the departure date from Egypt. About health requirements, please contact a specialist vaccination centre for details of the measures you will need to take prior to departure. It is important and we strongly advise you to take out sufficient insurance that it is adequate for your needs.

Dealing with complaints

In the unlikely event that you have any reason to complain or experience any problems whilst on tour, please bring it to the attention of our representative or the relevant supplier immediately who will endeavour to put things right. We will accept all responsibility if the cause is due to fault on our part, or that of our suppliers, regarding any part of the holiday arrangements booked and described in the itinerary, or that they are not of a reasonable standard. If a problem remains unresolved during your tour, please submit your complaint in writing to Djed Egypt Travel within 28 days of the completion of your tour. We will reply to you within 14 days of receipt of your letter. We are committed to improving the standard of our tours and it is only with the help of feedback that we will be able to achieve our aim. We would therefore appreciate it if you would send us your comments.

Contact Us:

33, Abd El Khalek Tharwat Street
Downtown – Cairo 11511, Egypt
Phone: +20 (2) 23 95 91 24
Email: info@djedegypt.com